AI: FROM CHATBOT TO RETRIEVAL AUGMENTED GENERATION

This session will focus on innovations in the realm of chatbots and Retrieval Augmented Generation (RAG). It will examine automated conversation technologies that enhance customer interaction and optimize support services. The discussion will highlight RAG techniques, which combine information retrieval with the generation of relevant and context-specific responses. Additionally, the session will explore the impact of these technologies on operational efficiency and customer satisfaction, as well as the ethical and technical challenges associated with their development.