Who tells citizens about medicines? How can scientific information be made clear, independent and accessible in an increasingly complex information landscape? This panel focuses on COSIsiFA, the project promoted by the Italian Medicines Agency (AIFA) to provide independent information on medicines. IRCCS Burlo Garofolo, coordinator of the national paediatric working group, develops communication materials for citizens and healthcare professionals. From research to citizens: a discussion on how reliable and accessible information on medicines is created to support informed everyday decisions.